Every story tagged User Identity, curated for CIOs and IT leaders — ranked by source credibility, engagement, and freshness.
1 story · open in the command center
WhatsApp is beginning a phased rollout of username support, allowing users to share usernames instead of phone numbers—a capability that has been in development since 2023 to ensure security and compatibility with existing features. This enhancement improves user privacy and reduces phone number exposure across the platform, with potential implications for enterprise communication strategies and data protection policies. IT leaders should anticipate this feature's impact on organizational messaging policies, user privacy expectations, and integration workflows with WhatsApp Business.