How Valon Rebuilt a $13 Trillion Industry From Scratch

Angela Strange talks with Valon cofounders Linda Du and Andrew Wang about rebuilding mortgage servicing, a $13 trillion industry, from scratch. They explain why Valon became a servicer first, how it encoded decades of regulation into software, and how AI is now extending that platform across complex workflows in a heavily regulated enterprise.

Key points

• Mortgage servicing still runs on pre-internet legacy systems, creating errors in reconciliation, escrow, and customer history.
• Valon chose to build its own servicer first because banks would not adopt de novo software without operating proof.
• The company turned federal and state regulations into code, a process that took years and required licensing and compliance work.
• Running the servicer made Valon about 3x more efficient and helped prove the software to large customers.
• AI now enables agents to handle complex, non-deterministic servicing workflows and improve outcomes through continuous evaluation.
• The broader thesis: servicing infrastructure exists anywhere there are money movements, regulation, and operational work.