Walmart went the other way

Walmart is positioning itself as an early leader in agentic commerce by creating a controlled framework for AI agents to shop on behalf of customers while preserving transparency, pricing parity, and customer approval controls. For CIOs, the strategic signal is clear: consumer-facing digital channels are shifting from human logins to delegated AI identities, which will require IT organizations to rethink identity, permissions, transaction governance, and integration patterns to support trusted agent access without weakening security or compliance.