Enterprise search has a relevance problem. Here’s what to do about it.

Traditional keyword-based enterprise search fails to handle modern unstructured data (emails, wikis, chat), causing significant productivity losses as employees waste time searching rather than working. IT leaders must treat search as a strategic capability and modernize to hybrid or AI-powered retrieval architectures to unlock institutional knowledge, improve decision-making quality, and gain competitive advantage. Organizations that invest in advanced search create compounding benefits across team velocity, decision quality, and knowledge accessibility.