We can’t help treating AI like it’s human. But should we?

The article argues that humans instinctively anthropomorphize robots and chatbots, which can create useful engagement in narrow, bounded use cases but also increases the risk of misplaced trust and emotional dependence. For CIOs and technology leaders, the strategic implication is that AI adoption is not just a technical deployment issue but a governance and culture issue: IT organizations must set clear use-case boundaries, monitor for harmful or manipulative interactions, and ensure AI tools augment work without displacing human judgment or accountability.