Can you trust Meta’s Muse or OpenAI’s Dots to run your life?

Meta and OpenAI are pushing always-on AI agents from experiment to mainstream product, with use cases ranging from inbox triage and reservations to specialized work tasks like marketing, legal, and accounting. For CIOs, the bigger strategic signal is that the competitive edge may come less from model quality and more from product distribution, user trust, and the ability to safely integrate agents into daily workflows. IT organizations will need to treat these agents as privileged software with access to sensitive personal and corporate data, making privacy controls, identity management, auditability, and vendor risk governance central to adoption.