India's Global Capability Centers, which employ 2.4M people across companies like JPMorgan, are automating entry-level tasks and hiring far fewer graduates (Bloomberg)

India’s Global Capability Centers are using automation to replace many entry-level, repetitive tasks, reducing the need to hire large numbers of graduates while improving scale and cost efficiency for global firms. For CIOs and technology leaders, this signals a structural shift in offshore operating models: IT organizations will need fewer junior roles, more automation, and stronger investment in higher-skill talent, workflow redesign, and governance to preserve productivity and quality as work changes. The broader implication is that capability centers are moving from labor-arbitrage engines to technology-enabled delivery hubs, changing workforce planning and vendor strategy across the enterprise.