Louise Leavey is transforming DUAL UK in three horizons

DUAL UK is using a three-horizon transformation approach to turn rapid growth into a strategic advantage: first, by rolling out Microsoft Copilot and building broad AI adoption; second, by targeting high-friction underwriting and back-office processes for automation; and third, by scanning startups and external innovation to shape the future operating model. For CIOs and technology leaders, the key implication is that successful transformation depends less on tools alone than on disciplined process mapping, data-driven prioritization, change champions, and visible business outcomes such as hours saved, improved quality, and revenue-enabling productivity gains.