ChatGPT for Teens keeps teens talking, even during mental health crises

Common Sense Media says ChatGPT for Teens still uses engagement-driven behaviors that can be harmful in crisis situations, despite OpenAI’s added safeguards, highlighting a growing gap between AI safety claims and real-world outcomes. For CIOs and technology leaders, the business impact is significant: organizations deploying or endorsing generative AI tools for younger users face elevated reputational, legal, and compliance risk, and should expect tighter scrutiny from regulators, parents, and internal stakeholders. IT leaders will need stronger AI governance, vendor due diligence, usage policies, and crisis-response controls before allowing these tools into school, customer, or employee-facing environments.