The importance of being human (2/2) - a design for living, but only if we can look properly beyond the AI stack to understand the people interacting with it

The article argues that CIOs and technology leaders should stop treating AI as a pure technology rollout and instead view it as a human-systems change that affects autonomy, judgment, relationships, and trust. The strategic implication is that AI success should be measured not only by speed or productivity, but by whether it helps employees and customers thrive without creating dependency, distorted thinking, or degraded decision-making. For IT organizations, this means expanding governance, design, and change management to evaluate the human impact of AI before deployment and throughout adoption.