How Citizens Bank is investing in the agentic revolution for its third century

Citizens Bank is using agentic AI to improve operational resilience, speed incident resolution, and accelerate change delivery across its platform, with early evidence of fewer incidents and faster fixes. Strategically, the bank is designing for an LLM-agnostic, multi-agent future and combining in-house development with a long-term implementation partner, signaling that IT organizations will need flexible architecture, strong data quality, and governance to keep pace with rapidly changing AI tooling while moving AI into production.