The SAP Connect 2026 burning questions preview - how will human talent and AI agents fare in the end-to-end mix?

SAP is positioning its "autonomous enterprise" vision around governed, context-rich AI that is tightly coupled to business processes and data, but customer adoption of Joule and other AI capabilities will depend on whether SAP can prove measurable value versus faster-moving pure-play AI vendors. For CIOs and technology leaders, the strategic takeaway is that AI deployment is becoming as much an operating-model and workforce-design decision as a technology choice: enterprises must determine what humans should do, what agents should do, and how to preserve oversight, skills development, and recruiting effectiveness as work is restructured. IT organizations will need to pair AI rollouts with data governance, skills ontologies, and process redesign rather than simply automating legacy workflows.