OpenAI PR tells journalist to ‘move on’ while asking Sam Altman about a ChatGPT user’s suicide

OpenAI’s handling of a sensitive interview moment underscores the growing business and reputational risk AI vendors face when product safety and human harm are under scrutiny. For CIOs and technology leaders, the incident is a reminder that enterprise AI adoption must include rigorous governance around safety, escalation, privacy, and legal/ethical review—not just model performance and cost.