Q&A with Brian Chesky on Airbnb's plans for agent-to-agent interactions, why chatbots fail at travel e-commerce, the need for an AI-native OS, and more (Ivan Mehta/TechCrunch)

Airbnb’s rollout of AI-powered search marks a strategic shift toward more personalized, intent-driven commerce in travel, signaling that AI is becoming a core customer-experience differentiator rather than a side feature. Chesky’s comments on agent-to-agent interactions and the limits of chatbots underscore a broader industry move toward AI-native interfaces and workflows, which will pressure IT teams to rethink search, data integration, and conversational design across digital channels.