Finance teams go all in on AI, in pursuit of ROI

Finance organizations are accelerating AI adoption, with three-quarters now using it and most seeing at least baseline ROI, but only a minority say it is exceeding expectations. The business upside is strongest in judgment-heavy work like forecasting, planning, and commercial analysis, which means CIOs should treat AI as an operating-model and decision-quality initiative, not just a productivity tool. For IT organizations, the differentiators are governance, data quality, measurement, and workforce capability—areas that can determine whether AI delivers enterprise-scale value or remains stuck in pilots.