OpenAI launches Dots, its Muse competitor

OpenAI’s launch of Dots adds an always-on, cloud-based AI assistant that can operate across more than 4,000 apps, with enterprise distribution through ChatGPT Business Premium and Enterprise and deeper integrations into Teams and Slack. For CIOs, this signals a shift from chat-based copilots to persistent agents that can execute workflows end-to-end, increasing productivity potential but also raising the bar for governance, permissions, auditability, and safety controls across IT environments. The planned ability to create specialist Dots could let organizations automate recurring roles and processes, but only if IT establishes strong policy guardrails and operating models for agent oversight.