Pendo wants to help you knock out the 'zombie agents' wrecking your customers' digital experience

Pendo is positioning agent analytics as a way for enterprises to avoid "zombie agents"—AI assistants that consume resources but fail to improve customer outcomes—by giving them real-time context on user behavior and problem points. For CIOs and technology leaders, the strategic takeaway is that as AI speeds up software delivery, IT must also build observability and feedback loops into AI agents and digital products to protect retention, reduce support costs, and continuously improve customer experience.