Why CIOs must redesign how SAP, Salesforce and ServiceNow grant authority

AI agents inside SAP, Salesforce, ServiceNow and similar platforms can perform valid work while silently bypassing human-era controls, breaking segregation of duties, auditability and compliance even when the output is technically correct. For CIOs, the strategic issue is no longer just whether agents are useful, but whether the enterprise can prove who authorized an action, under what rules, and with what accountability across core business systems.