Ghost Service Accounts Enable M365 Data Theft in Chile

The article shows that attackers can bypass strong employee account defenses by exploiting forgotten Microsoft 365 service accounts, leading to rapid compromise of email, Teams, OneDrive, SharePoint, and even cloud admin portals. For CIOs and technology leaders, the strategic lesson is that identity security must extend beyond human users to include every nonhuman account, or a small set of overlooked credentials can become a major data-loss and operational-risk event. IT organizations should treat service-account governance as a core control domain, with clear ownership, least privilege, MFA, and continuous lifecycle management.