Six major banks, including BOA and Capital One, warn that increased autonomy for agentic commerce chatbots could lead to more scams, fraud, and disputes (Ece Yildirim/Gizmodo)

Six major banks warn that giving agentic commerce chatbots greater autonomy could materially increase scams, fraud, and customer disputes, creating new financial and reputational risk for organizations that adopt them. For CIOs and technology leaders, this signals that agentic AI initiatives in commerce, payments, and customer service will need stronger governance, fraud controls, identity verification, auditability, and dispute-resolution processes before broad deployment.