Rival AI agents, Instinct and Meta’s Muse, both add the ability to make calls

Rival AI assistants Instinct and Meta’s Muse have both added outbound calling, signaling that agentic AI is rapidly moving from chat-based productivity to higher-value business workflows like reservations, customer service, account management, and concierge-style task execution. For CIOs, this narrows differentiation among vendors while raising the strategic importance of integration, governance, permissions, and operational controls as AI agents begin interacting directly with external parties and business systems.