Survey: 27% of Americans say they turn to AI chatbots like ChatGPT for personal, emotional, or social queries, rising to nearly 40% among adults under 50 (Washington Post)

A new survey suggests AI chatbots are becoming a mainstream channel for personal, emotional, and social advice, with 27% of U.S. adults and nearly 40% of those under 50 using them for these purposes. For CIOs and technology leaders, this signals that AI is increasingly influencing employee and customer behavior beyond productivity use cases, raising strategic considerations around trust, governance, data privacy, and the risks of users relying on unvetted AI guidance. IT organizations will need to prepare for broader AI adoption by setting clear usage policies, evaluating model safety controls, and aligning support, compliance, and cybersecurity practices to this shift in user expectations.