I Cancelled Claude: Token Issues, Declining Quality, and Poor Support

A Claude Pro subscriber reports experiencing declining service quality, unclear token management with unexplained monthly limits, and poor customer support that failed to address underlying issues, raising concerns about the sustainability of AI tool vendor relationships for enterprise users. For CIOs evaluating AI coding assistants, this highlights critical risks around transparent pricing, reliable support systems, and consistent model performance—factors that must be validated before committing organizational resources. The incident underscores the need for IT organizations to establish vendor accountability standards and maintain multi-vendor AI strategies to mitigate dependency on any single provider experiencing operational or quality issues.