ChatGPT and Codex are both currently experiencing outages

OpenAI experienced a significant service outage affecting ChatGPT and Codex on April 20, 2026, lasting approximately 2.5 hours before mitigation was applied. The outage impacted core functionality including login, search, and voice features, highlighting the business continuity risks organizations face when dependent on third-party AI services. This incident underscores the need for IT leaders to develop resilience strategies for AI-dependent workflows, including failover plans and vendor diversification.