칼럼 | 직원 경험, 이제 수익 성장을 좌우하다

Employee experience has emerged as a critical driver of revenue growth, directly impacting customer acquisition, retention, and organizational performance—making it a strategic priority for technology leaders, not just HR. Organizations with strong employee experience programs see measurable improvements in business outcomes, including higher deal closure rates and customer loyalty, which means IT must invest in technology infrastructure and digital tools that support employee engagement and satisfaction. For CIOs, this represents a fundamental shift in how technology strategy should be evaluated: success is no longer measured solely by system uptime and efficiency, but by the tangible business impact and revenue contribution enabled through superior employee experiences.